FAQs | Natod Management

Question 1

What's the Difference Between a Property Manager and an Asset Manager?

Accepted Answer

A Property Manager handles the daily operations of a property, while an Asset Manager takes a broader approach. They manage taxes, purchases, and sales and apply strategies to meet your investment goals — looking at the bigger picture, not just the individual property.

Question 2

Is Natod Better at Property Management or Asset Management?

Accepted Answer

We excel at both. In today's market, it's important to know when to focus on property management and when to implement asset management strategies. We're skilled in both areas and apply the right approach based on the situation.

Question 3

What is Q.O.L, and Why is It Important?

Accepted Answer

Q.O.L stands for "Quality of Life." It's the reason we love real estate and investments — they allow us to improve our standard of living without working longer or harder. We use leverage to enhance our quality of life.

Question 4

What is N.O.I, and Why is It Important?

Accepted Answer

N.O.I stands for Net Operating Income. It's crucial for understanding the profitability of your property. If your current management company isn't explaining N.O.I., it's time to find a better one!

Question 5

Why Aren't Your Services Cheaper Than the Competition?

Accepted Answer

We're not the cheapest, but we focus on solving problems creatively, which ultimately makes us a more cost-effective solution in the long run.

Question 6

Why Should I Choose Natod?

Accepted Answer

One word — Education. We believe that quality investments are rooted in knowledge, and we focus on education to ensure long-term success.

Question 7

What Needs to Be Done to My House?

Accepted Answer

The better condition your property is in, the better quality tenants we can attract, and the longer your asset will last. It should be clean, everything should work properly, and any repairs should be completed.

Question 8

What Should My House Have in It or Look Like?

Accepted Answer

Remove personal belongings, leaving only necessary window coverings (blinds, drapes). Also, ensure snow removal or lawn care is taken care of depending on the season.

Question 9

What Do I Need to Do for Natod to Take Over?

Accepted Answer

You'll need to sign the required documents and pay any applicable fees.

Question 10

What is the Startup Process?

Accepted Answer

We'll inspect your property, provide a list of suggested repairs, and meet to set timelines, budgets, and goals before finalizing agreements and collecting fees.

Question 11

How Will You Find Tenants, and How Long Will It Take?

Accepted Answer

Your property will be listed with our available properties, and ads will run as needed. The time it takes to fill the unit depends on the market, so check with your Property Manager for current wait times.

Question 12

Can I Choose My Tenants?

Accepted Answer

We choose tenants based on legal requirements and sound business practices. If you want control over tenant selection, property management may be better suited for you.

Question 13

Can I Restrict Someone From Renting My House?

Accepted Answer

We don't discriminate based on any protected class under federal, state, or local laws. It's best to stay out of the selection process to avoid potential legal issues.

Question 14

Why Am I Ultimately Responsible for Tenant Selection?

Accepted Answer

As the property owner, you're ultimately responsible for everything that happens on your property. While we manage it, the responsibility for tenant selection lies with you.

Question 15

How Do I Know Natod Will Make the Right Decisions?

Accepted Answer

We follow professional standards and laws and have clear tenant selection criteria. We manage each property as if it were our own.

Question 16

When Will I Receive My Money Each Month?

Accepted Answer

Payments are made on or around the first week of the following month. Statements are uploaded to your portal, and checks or deposits are sent the same day.

Question 17

Can I Get Copies of All Expenses?

Accepted Answer

Our reports provide detailed records of income and expenses, which can be handed to your tax preparer. If you require constant access to detailed expenses, you might consider managing the property yourself.

Question 18

What Happens if I Pay Expenses Myself?

Accepted Answer

If you pay expenses directly, they won't appear in our reports, leading to inefficiency and confusion, especially when it's time to file taxes.

Question 19

Who Handles Repairs on My Property?

Accepted Answer

Repairs outside the tenant's responsibility will be handled by our in-house maintenance team or subcontractors.

Question 20

Do You Offer 24/7 Service?

Accepted Answer

Yes, our team is available 24/7 for emergency maintenance needs. We often get better rates from contractors due to the volume of work we do.

Question 21

Can I Use My Own Contractor?

Accepted Answer

We can screen your contractors and add them to our database if they meet our criteria. However, we prefer to use our vetted team for consistency and protection.

Question 22

What Happens if a Tenant Causes Damage?

Accepted Answer

If a tenant damages your property, they are responsible for repairs. If they fail to fix the damage, we'll handle the repairs and bill them accordingly.

Question 23

What if the Tenant Doesn't Pay for Repairs?

Accepted Answer

If a tenant refuses to pay for repairs, we'll take further action, such as notifying them, sending them to collections, or pursuing legal action if necessary.

Question 24

What If the Tenant Leaves Before the Lease Ends?

Accepted Answer

If a tenant leaves before the lease term ends, they'll be charged rent until the property is re-rented.

Question 25

What Are Your Hourly Rates?

Accepted Answer

Please refer to our schedule of fees for detailed pricing. Contact us directly and we'll walk you through our fee structure.

Question 26

Do I Get Regular Status Updates?

Accepted Answer

We hope not! If we're doing our job right, your investment should be properly managed and generating income. We'll reach out only if there's an issue that requires your attention.

Question 27

Are You a Landlord or an Investor?

Accepted Answer

The mindset of a landlord differs significantly from that of an investor, and it impacts your financial benefits. We offer services and guidance for both, depending on your goals.

Question 28

Why Are You Looking at Our Services and FAQs?

Accepted Answer

We focus on serving investors who have a unique approach to real estate. Our clients typically earn better returns and have a higher quality of life than those working with traditional property management companies.

Question 29

Why Did You Get Into Rental Real Estate?

Accepted Answer

People invest in real estate for different reasons: "Had to," "Wanted to," or "Love to." Regardless of your reason, we can help or point you in the right direction if we can't.

Question 30

How's Your Quality of Life (Q.O.L)?

Accepted Answer

If you're not enjoying your real estate investments, we can help improve your Q.O.L and potentially increase your NOI (Net Operating Income) right away!

Question 31

How Do You Know If Your Investment Is Performing Well?

Accepted Answer

There are several benchmarks to check, but the most important is whether your investment is meeting the goals you set when you made the purchase.

Question 32

Do You Know Why You Bought Your Investment?

Accepted Answer

Was it to fix leaks or interact with tenants, or were you actually aiming for a consistent stream of income? Let us help you stay focused on the right goals.

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